Refund & Cancellation Policy

Subscription and Services

School SaaS services may be provided under subscription plans or agreements selected by the school or institution.

Cancellation

Schools may request cancellation according to the terms of their applicable subscription or service agreement.

Refunds

Refund eligibility depends on the subscription plan, payment terms, applicable agreement, and the reason for cancellation.

Where applicable:

• Refund requests must be submitted through the authorized support channel
• Refunds are subject to verification
• Approved refunds will be processed using the applicable payment method
• Certain fees or services may be non-refundable
• Promotional or discounted subscriptions may have specific refund conditions

Failed or Duplicate Payments

If a payment is deducted incorrectly or charged more than once, the school may contact support with the relevant transaction information for verification.

Service Termination

If a subscription is terminated due to violation of the Terms & Conditions, refund eligibility may be affected.

Policy Updates

The Refund & Cancellation Policy may be updated when service plans, payment methods, or business requirements change.